Frequently Asked Questions
1. What is EverythingBuckeyes.com Privacy Policy?
2. What Information does EverythingBuckeyes.com collect?
3. How Does EverythingBuckeyes.com protect my information?
4. How long does it take EverythingBuckeyes.com to ship my order?
5. How much will it cost to ship my order?
6. What happens if something I order is out of stock?
7. How can I return merchandise to EverythingBuckeyes.com?
8. What is EverythingBuckeyes.com Reward Program?
1. What is EverythingBuckeyes.com Privacy Policy?
EverythingBuckeyes.com understands that you want to maintain your privacy. All information that we obtain or that you provide will be kept confidential and will not be used in any way that you have not consented. We will not sell, share, trade or disclose any information that identifies you to a third party without your explicit approval except to the extent necessary to comply with applicable law, legal process or in legal proceedings where such information is relevant.
2. What Information does EverythingBuckeyes.com collect?
The only information EverythingBuckeyes.com collects is that which you provide either by joining our EB Fan Club, Mailing list or by ordering a product. Typically, this information is limited to name, address, phone, and email address. When placing an order additional information such as a credit card number may be needed. Order history information is available for you to review online. You can access your account information from our website.
3. How Does EverythingBuckeyes.com protect my information?
EverythingBuckeyes.com uses accepted security software for protecting your information including SSL (secure socket layer) and firewalls. However, there is no 100% secure environment on the internet. Please make sure that you follow smart practices when using your credit card on-line.
4. How long does it take EverythingBuckeyes.com to ship my order?
EverythingBuckeyes.com strives to process your order within 24-48 hours of receiving it, excluding weekends and holidays. Once the order is processed it will be shipped using standard ground transportation, which takes 7-10 business days. You may request priority or express delivery for an additional charge. We try our best to give orders with Express Shipping special attention; orders placed after 11:00 a.m. Eastern time usually do not go out until the following business day.
5. How much will it cost to ship my order?
EverythingBuckeyes.com orders shipping to the lower 48 states will automatically receive a Flat Rate of $4.99 ground shipping. Flat Rate shipping does not apply to oversize items, or shipments to Alaska, Hawaii, or Puerto Rico. Express service options (UPS Next Day Air, 2 Day, or 3 Day Select) and associated costs are available at check-out, as well as charges for delivery to Alaska, Hawaii, or Puerto Rico. Estimated transit time to military address (APO/FPO), Hawaii, Alaska, and Puerto Rico is roughly 14 days going Economy.
6. What happens if something I order is out of stock?
EverythingBuckeyes.com contains a feature that removes out-of-stock items from our inventory so they show up as unavailable on the website. Occasionally when an item sells out within the day you may order, or for various reasons, we have to give allowances for the not up-to-date quantities. In this rare occasion an item you ordered is sold out, we will still ship the available merchandise, and notify as soon as possible of the out-of-stock item. If you have any questions about billing or shipping please call us at 1-877-349-9099 or e-mail us at customerservice@everythingbuckeyestore.com.
7. How can I return merchandise to EverythingBuckeyes.com?
If for some reason you are not completely satisfied with your purchase fromt EverythingBuckeyes.com you can return or exchange your items within 60 days of your purchase date as long as all items are in original condition including all original tags, stickers, and packaging. You will need to fill out a Returns and Exchange Form and include it with a copy of the original receipt and the items being returned. To return or exchange an item bring it to our retail store or mail it to:
Everything Buckeyes
ATTN: Returns and Exchanges
Eastwood Mall Unit 256
5555 Youngstown-Warren Road
Niles, Ohio 44446
8. What is EverythingBuckeyes.com Reward Program?
EverythingBuckeyes.com has created an opportunity to reward our returning customers and to give our new customers a great incentive to come back and shop again. For every six sales you will be mailed an Everything Buckeyes Gift Card totaling 5% of your gross sales prior to sales tax and any shipping charges. Sales recorded February 1st through May 31st will earn DOUBLE Rewards (10%). Everything Buckeyes Fan Club is FREE to Join!
For any other questions or concerns Please call us directly at 1-877-349-9099 or e-mail us at customerservice@everythingbuckeyestore.com.
